Isn’t that what it is all about: expectations? How do we meet your expectations? We do our best to communicate upfront who we are, what we’re going to do, and when we’re going to do it. We communicate clearly, both in writing and verbally. We want you making an informed choice so that our working relationship is all smiles going forward. It’s a two-way street. We’ll turn down a job if we don’t think we can meet the customer’s expectations. So, the next tab explains the bid process that we’ll be going through with you.
Upon meeting and listening to you, we should come away with a clear understanding of the scope of work. Provided that the project is one where we feel we can meet your expectations, then we will proceed with a proposal. The nature of our business is a lot of custom work, so we’ll most likely have to check on pricing and prepare and present the proposal a few days later for your review. Unless you request a second meeting to review the proposal (which we are happy to do), we will email or send via mail. We look to have an answer from you within 5 days of that time, and in some cases, provide an incentive if you reach your decision within this time frame.